On the Windows Advanced Boot Option screen, select one or more of the following options. Select them one at a time and press the enter key to attempt a system restart. Disable automatic restart on system failure to view error messages. Repair Your Computer allows Uninstall recently installed software programs Windows to run diagnostic tests. Last Known Good Configuration Advanced to return settings to an earlier point in time. Boot into Safe Mode and then Uninstall recently installed software programs.
When in the computer is running in the Safe mode, click Start , Control Panel , and select the Uninstall a program option. When the computer is operating again, go to program manufacturer's Web site for support information.
Click Start, type restore in the search field, and select System Restore from the list. Select a windows restore point from a time when the computer operated properly, and then follow the on-screen instructions. Select a windows restore point from a time when the computer operated properly, and the follow the on-screen instructions. Open a web browser Internet Explorer is the preferred browser for this specific task. If a Let's identify your product to get started page displays, select your computer type, type the model name of your computer, and then click Submit.
The product support page opens. From the list of available software and driver categories, click the BIOS category, click the Download button, and then follow the on-screen instructions to download and install the latest BIOS version. Symptom: Displays Windows logo on screen and hangs Symptom. During startup, the Windows logo displays, but then the startup process stops.
The keyboard and the mouse do not respond. There is a conflict when loading services and programs in the Windows environment. In some instances, the computer attempts to shut down and restart, but does not startup fully into Windows. It might be necessary to press and hold the power button for 15 seconds or more to force the computer to shut down. The Windows logo appears on a blank screen or a specific error message is displayed. The computer can usually be restarted by turning the power off and on.
With Windows 7 and Windows Vista, you might be prompted to select a Windows Startup Repair option when the power button is pressed again after a startup error. Disable the Automatic Restart option in Advanced Boot Options If no error message is displayed, and the computer cannot boot into Windows, do the following to disable the automatic restart feature.
Actions when specific error messages display Use Windows Advanced Boot Options to start the computer. If computer does not boot into Windows, turn on the power and press f8. Repair Your Computer allows Windows to run diagnostic tests. Select Safe Mode and then Uninstall recently installed software programs.
If there is a graphics driver conflict, turn on the computer and press f8 key, then select Enable low-resolution video. This allows you to download and install the latest graphics drivers.
Once the correct driver is installed you can select the desired resolution. Restore the system to a known good configuration using Microsoft System Restore. Turn on the computer and press f8 and then select Boot into Safe Mode. Select a restore point when the computer was operating properly. Actions when no error messages display Restart the computer. If a specific start up error message is displayed, search the following web sites for a specific solution:.
If you cannot search on a specific error message, perform one or more of the action described above in the Actions when specific error messages display section. Windows 7 or Vista or XP operating system.
Depending on the condition of the hard drive, the recovery utility might allow you to make a backup of all of your personal files before performing a system recovery. What to do when the computer starts into Windows normally If the computer started after performing a Hard Reset and connecting the AC power only, you should shut down the computer, insert the battery, and restart the computer using the battery only. You should also test and calibrate the battery for best performance, see Testing and Calibrating the Battery Windows or Improving Battery Performance Windows.
If you performed one or more of the troubleshooting processes and your computer booted normally into the Windows operating system, you should do the following to prevent future problems:. Select a location. Europe, Middle East, Africa. They can also come with Intel processors, which include Celeron and Core 2 Duo chips. If you would like to upgrade a Windows Vista OS-based computers to Windows 10, make sure that it meets the following requirements:.
Skip to main content. Shop by Category. Shop by Processor. See All - Shop by Processor. Shop by RAM Size. All Auction Buy It Now. View: Gallery View. Operating System Windows Vista filter applied see all. Brand HP filter applied see all. Screen Size If product activation was successful, a success screen is shown and Windows 7 setup continues. You are done. Activate Windows 7 using System Recovery If your computer came with Windows 7 installed, you can use System Recovery instead of activating Windows online or over the telephone.
This restores Windows 7 to its original factory condition, which is pre-activated by default. Activate Windows 7 after using System Recovery After performing a System Recovery, or re-installing Windows 7, it should not be necessary to repeat the activation process. There are several different recovery situations to consider. If the computer shipped with Windows 7 and the Recovery Manager is functional, then use the Recovery Manager to restore the computer to its default factory conditions.
Windows 7 is automatically activated. If the computer shipped with Windows 7 but the Recovery Manager is not functional, use the Recovery disc to restore the computer to its default factory conditions.
If the computer shipped with an earlier version of Windows but included an upgrade disc for Windows 7 provided by HP, you should recover the computer back to its default factory conditions and then upgrade again to Windows 7. If the computer shipped with an earlier version of Windows and you upgraded or custom-installed a full retail version of Windows 7, you should use the Microsoft DVD to re-install Windows 7. If the computer shipped with Windows 7 and the Recovery Manager is not functional, but you have not created the recovery discs, you can order a Windows 7 Recovery DVD.
It may be necessary to contact Microsoft to activate Windows 7. Windows Vista product activation You might be prompted to activate Windows Vista. Normally, activation in Windows Vista is done automatically on HP and Compaq Desktop computers, but some conditions turning off the computer during Windows setup, for example can cause a Windows Activation message to be displayed.
When this happens, Windows Vista requires activation or a System Recovery. If you can still use the Windows Vista desktop, click Start , right-click Computer , and select Properties to view the status of Windows Activation. Scroll down on the System Properties window to view the status information. If you can still open Windows Vista, you might be able to download a software update that can resolve this issue.
If computer Windows Activation screens still continue or you were not able to update your computer, the rest of this information can help you activate or recover your computer. There are three ways to activate Windows Vista: by broadband connection, by dial-up modem or by Automated Phone System voice.
The first two methods require an Internet connection and the last method requires a voice telephone to dial a toll-free number. The Automated Phone System might take several minutes due to the number of digits that need to be entered.
Use the following steps to activate a computer when the Windows Product Activation message opens. Before starting, if you have a broadband Internet connection, make sure the network cable is connected to the computer. If you have a dial-up modem Internet connection, make sure a phone line is connected to the modem connection on the computer.
I just dont know if it is legal to do that. Didn't find what you were looking for? Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Need Windows 11 help? Check documents and videos on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. Create an account on the HP Community to personalize your profile and ask a question. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
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