When trying to view e-journal articles or files on Blackboard Learn, or from other sources, some files may open inside a browser window but display as a blank, or grey space, or the file may not finish downloading. Try right-clicking the link to the file and open it in another tab or another application like Adobe Acrobat DC Reader. There are several other remedies to try listed below Then close down Adobe Reader so that the setting change takes effect.
Try to open the file again. Depending on your new setting the PDF should open, either inside the browser or, if you selected Open PDF outside the browser, a new Adobe Reader window should open, this time outside the browser with all the content displayed. Alternatively, use a different browser. Firefox may report that the Adobe Reader plug-in needs updating - just click on the grey icon to open the PDF.
Refreshing the page will change the behaviour to read the PDF inside the browser frame. This should permit the download to go ahead next time you download a file from the host. We have done so for Ingenta - see the link to a separate FAQ on this. Look also for pop-up alerts near the top of the browser and enable the pop-up if you trust the site - the publishers' sites that we link to may be trusted as they are known to us.
If anyone knows any solution, then please suggest me as it is really important for me to resolve this issue? There are several reasons due to which a user find PDF blank page problem. Here, we have discussed some of the major causes of this problem:. Many time users find the the PDF file shows blank pages. Therefore, user can try the following fixes discussed below:. This trick will solve the issue in many cases but fails when using Internet Explorer.
If the problem is related to the web server, then PDF file shows blank pages. Thus, in this situation, a user is suggested to open the PDF file from the Adobe website. However, if the Acrobat viewer displays the PDF file at Adobe website, then it is clear that problem is with the server itself.
If PDF file shows blank pages then user can solve the problem by downloading the PDF on the hard drive of the local machine. After that, try to open and view it in the browser. Moreover, if a user is using Microsoft Internet Explorer 4. There are many situations in which a user is not able to overcome this issue from the above manual tricks like if PDF file is damaged.
Resolutions: You can try the below mentioned resolutions to fix this problem: Disable the 'view in browser' feature: By disabling this feature of Adobe Acrobat viewer, you force the viewer to display your PDF file outside the browser in a separate window. This resolution method solves your problem in most of the cases, but fails with IE Internet Explorer. Check the accuracy of your 'web server': Sometimes, it happens that the problem is with your web server, which results in the above-mentioned issue.
Therefore, in such situations, it is suggested to open your PDF file from the website of Adobe. If the Acrobat viewer at Adobe's website is able to display the PDF file, then it means there are problems with the server itself. Download your PDF file to your hard drive: Download your PDF file on the hard drive of your computer, and then try to view it in the browser.
However, if you are using Microsoft Internet Explorer 4. The 'Save As' dialog box pops up. Here, specify the name and the location of your PDF file.
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